WELCOME TO McDonald's..HOW MAY I HELP YOU?!?
Have you ever been to McDonald's and felt like the cashier or drive thru person, just took ya order because they had to? Don't take it extremely personal its apart of the job as a cashier. Being a previous employer at McDonald's your told to keep your T-raids down "get the customer in and out!" sometimes the customer and associate relationship is put on hold, because high T-raids can cost you your job. Do I think that's nonsense OF COURSE! I'm not saying have a whole interview with the customer but make them enjoy their experience. For example, MACY'S has a MAGIC experience they provide their customers during the checkout process. I forget exactly what each letter of the MACY'S MAGIC experience means. MACY'S makes you feel like they want you to come back unlike McDonald's where they know you'll be back. I understand and like that McDonald's prefers a quick ordering process because they remain SUPER busy, but if each employee had a different greeting that would be a start !
Who can deny the melt in your mouth salty fries, fresh bun and burger? Despite the fact that your in and out of the line in a minute, you as a customer still walks away satisfied. So what is the problem..you could recieve a better greeting and feel a connection with the person taking your order. Granted the customers who come in during the lunch hour/rush hour are snotty they still deserve great customer service. As a franchise McDonald's should consider a way to make people feel like their not just being served, people should come around and ask just like at any other restaurant "how is everything?" It would definitely be something new but you never know this new could be a good thing.
The video I posted below is a comedy skit, and I'm not saying this is the type of experience you'll receive at McDonald's. I just posted it to make light of bad customer service.
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